Shipping Policy

Acceptance of Terms

By accessing or using the Grindo website, you acknowledge that you have read, understood, and agreed to these Terms & Conditions. If you do not agree with any part of these terms, please discontinue the use of our website.

About Grindo

Grindo is committed to delivering premium-quality Indian food products, including spices, masalas, oils, pickles, beverages, flours, dry fruits, nuts, and other authentic grocery products.

Product Information

We strive to provide accurate descriptions, product images, pricing, and specifications. However:

• Product images are for illustration purposes only.
• Actual product packaging may vary slightly.
• Product availability is subject to stock.
• Minor variations in colour, texture, or packaging may occur.

Pricing

• All prices are displayed in Singapore Dollars ($).
• Prices may change without prior notice.
• Applicable taxes will be charged as per government regulations.
• Promotional offers are valid only during the specified period.

Orders

After placing an order:

• You will receive an order confirmation.
• Grindo reserves the right to accept or cancel any order.
• Orders may be cancelled if products are unavailable or payment verification fails.

Payments

We accept secure online payments through trusted payment gateways. Accepted payment methods may include:

• UPI
• Credit Cards
• Debit Cards
• Net Banking
• Digital Wallets

Grindo does not store your payment information.

Shipping & Delivery

We aim to dispatch orders promptly. Delivery timelines may vary depending on:

• Delivery location
• Courier availability
• Weather conditions
• Public holidays
• Unexpected circumstances

Shipping delays beyond our control shall not make Grindo liable for compensation.

Returns & Refunds

Food products are generally non-returnable due to hygiene and safety reasons. Returns may be accepted only if:

• An incorrect product is delivered.
• A damaged package is received.
• There is a manufacturing defect.
• An expired product is received.

Approved refunds will be processed according to our Refund Policy.

Product Usage

Please read product labels carefully before consumption. Customers are responsible for:

• Checking ingredient information.
• Verifying allergy-related details.
• Following storage instructions.
• Using products before expiry.

Grindo shall not be responsible for misuse or improper storage after delivery.

Intellectual Property

All website content—including logos, images, product designs, graphics, icons, text, videos, illustrations, and website layout—is the exclusive property of Grindo and may not be copied, reproduced, distributed, or modified without prior written permission.