Privacy Policy

How We Use Your Information

We use your information to:

• Process and deliver your orders.
• Respond to your enquiries.
• Provide customer support.
• Improve our website and services.
• Send order confirmations and shipping updates.
• Inform you about new products and offers, only if you have opted in.
• Prevent fraudulent activities.
• Comply with legal obligations.

Cookies

Our website uses cookies and similar technologies to:

• Improve website performance.
• Remember your preferences.
• Analyse website traffic.
• Enhance your browsing experience.

You can disable cookies through your browser settings, although some website features may not function properly.

Payment Security

Grindo uses trusted and secure payment gateways to process online payments.

We do not store your:

• Credit card details
• Debit card details
• CVV numbers
• Banking passwords
• UPI PINs

Payment information is securely processed by our authorised payment partners.

Information Sharing

We respect your privacy and do not sell, rent, or trade your personal information.

Your information may be shared only with:

• Delivery partners
• Payment gateway providers
• Technology service providers
• Government authorities when required by law

All third-party partners are expected to maintain the confidentiality and security of your information.

Data Security

We implement appropriate technical and organisational measures to protect your information against:

• Unauthorised access
• Data loss
• Misuse
• Alteration
• Disclosure

While we strive to protect your information, no internet transmission or electronic storage method can be guaranteed to be 100% secure.

Marketing Communications

If you subscribe to our newsletter or promotional updates, we may send you:

• New product launches
• Seasonal offers
• Recipes and cooking tips
• Promotional campaigns
• Company updates

You can unsubscribe at any time using the unsubscribe link in our emails or by contacting us directly.

Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, content, or policies of those external websites. We encourage you to review their privacy policies before sharing your information.

Children’s Privacy

Our website is not intended for children under the age of 18.

We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will take appropriate steps to delete it.

Your Rights

Depending on applicable laws, you may have the right to:

• Access your personal information.
• Update or correct your information.
• Request deletion of your personal data.
• Withdraw consent for marketing communications.
• Request a copy of the personal information we hold about you.

To exercise these rights, please contact us using the details provided below.

Data Retention

We retain your personal information only for as long as necessary to:

• Fulfil your orders.
• Provide customer support.
• Meet legal and regulatory requirements.
• Resolve disputes.
• Enforce our agreements.

When your information is no longer required, it will be securely deleted or anonymised.